01Who we are
The Hue Story is a wedding and event design studio founded by Roshni Kurup, creating celebrations for clients in the United States, India and around the world. In this policy, “we”, “us” and “our” refer to The Hue Story.
We hold the trust of the families we work with closely. This policy explains what information we collect, why we collect it, and the choices you have.
02Information we collect
When you send an inquiry or correspond with us, you may share:
- Your names, email address and phone number
- Details of your celebration, such as the type of event, date, guest count and location
- How you heard about us, and anything you choose to tell us in your message
If we work together, we may also hold the planning details needed to bring your celebration to life, such as guest lists, venue and supplier information, and cultural, dietary or accessibility preferences.
When you visit this website, we collect limited, anonymous usage information (such as pages viewed and the type of device used) to understand how the site performs. This does not identify you personally.
03How we use your information
- To reply to your inquiry and arrange a conversation
- To design, plan and deliver your celebration
- To coordinate with the venues, suppliers and artisans involved in your event
- To keep the website secure and improve how it works
- To meet our legal, accounting and contractual obligations
We never sell your personal information, and we do not use it for third-party advertising.
04Who we share it with
We share information only where it is needed to serve you:
- Venues, suppliers and partners engaged for your celebration, limited to what they need for their role
- Trusted service providers who help us run this website, deliver email and manage our content, under appropriate confidentiality terms
- Authorities or advisers, where the law requires it or to protect our rights
05Photographs of your celebration
Imagery from the celebrations we design may appear in our portfolio, on social media or in the press. We will always ask for your consent before sharing images in which you or your guests can be identified, and you may ask us to remove an image at any time.
06How long we keep it
We keep personal information only for as long as we need it for the purposes above. Inquiries that do not lead to a booking are deleted within two years. Client records are kept for as long as required for our legal and accounting obligations.
07Keeping it safe
We use reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. No method of sending or storing information online is entirely secure, but we take care to choose reputable providers and to limit who can see your details.
08International transfers
Because we design celebrations around the world, your information may be stored or handled in countries other than your own, including the United States and India. Where this happens, we take steps to make sure it remains protected.
09Your choices and rights
Depending on where you live, you may have the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct or update it
- Ask us to delete it, where we are not required to keep it
- Object to, or ask us to limit, how we use it
To make any of these requests, write to us using the address below. We will respond as promptly as we can, and in any case within the time allowed by law.
10Cookies
This website does not use advertising or tracking cookies. Our analytics are privacy-friendly and do not identify individual visitors.
11Children
This website and our services are intended for adults. We do not knowingly collect information from children under 16.
12Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page, with the date it was last updated.